UK consumer help please?
4 Nov 2010 09:08 amI ordered a new monitor from Amazon - though it was from a company selling through them, not Amazon itself.
The monitor arrived yesterday but is dead. I can't even get the power to come on, let alone connect it to my PC.
I contacted the company who have told me that I have to phone Acer (the manufacturer) for them to deal with it.
Is this right?
I mean, if I'd bought it in person from a shop & this happened & I took it back surely they'd just replace it. It's not like it was working & then broke down - it didn't work from the moment I got it out of the box.
I'm wondering if the company is just trying to fob me off with Acer.
Any thoughts, folks please?
EDITED FOR AN UPDATE:
Taking the advice of my brilliant flist, I contacted them & basically said that I knew my rights & I expected to return the monitor for a replacement or refund. Obviously, me sprinkling a few bits of Consumer Law in made them realise that they couldn't fob me off to Acer & now I'm just waiting for the UPS van to come & pick up the faulty monitor. *g*
I'm still not out of the woods, yet, but if they refuse to refund or replace then I'll have no compunction about filing a claim with Amazon. It's obvious that this company tries to fob off unhappy customers to the manufacturer, etc - when it's their responsibility to make good. I checked on Amazon & though most of their feedback is good (when there was no problem with the item) it's very bad when there's a fault. I saw other people saying that they'd been referred to manufacturers for lengthy repairs, etc. The monitor they supplied me didn't work from the moment I took it out of the box. I see no reason that I should have to return it to the manufacturer for repair - & luckily, UK law agrees with me! :)
Thanks again to everyone who pitched in & helped me with this.
I feel so empowered! \o/
The monitor arrived yesterday but is dead. I can't even get the power to come on, let alone connect it to my PC.
I contacted the company who have told me that I have to phone Acer (the manufacturer) for them to deal with it.
Is this right?
I mean, if I'd bought it in person from a shop & this happened & I took it back surely they'd just replace it. It's not like it was working & then broke down - it didn't work from the moment I got it out of the box.
I'm wondering if the company is just trying to fob me off with Acer.
Any thoughts, folks please?
EDITED FOR AN UPDATE:
Taking the advice of my brilliant flist, I contacted them & basically said that I knew my rights & I expected to return the monitor for a replacement or refund. Obviously, me sprinkling a few bits of Consumer Law in made them realise that they couldn't fob me off to Acer & now I'm just waiting for the UPS van to come & pick up the faulty monitor. *g*
I'm still not out of the woods, yet, but if they refuse to refund or replace then I'll have no compunction about filing a claim with Amazon. It's obvious that this company tries to fob off unhappy customers to the manufacturer, etc - when it's their responsibility to make good. I checked on Amazon & though most of their feedback is good (when there was no problem with the item) it's very bad when there's a fault. I saw other people saying that they'd been referred to manufacturers for lengthy repairs, etc. The monitor they supplied me didn't work from the moment I took it out of the box. I see no reason that I should have to return it to the manufacturer for repair - & luckily, UK law agrees with me! :)
Thanks again to everyone who pitched in & helped me with this.
I feel so empowered! \o/