So, I was wrong about the upload to PDI being pushed to 10:30. What W meant was she wants to start processing for the draft at 10:30. *face palm* I crashed out for no reason.

One day last week, the new management company put a piece of paper in our doors requesting our contact info. I took mine and my housebound neighbor's on Saturday. I was told they would have it entered that day and we would receive an email once it was complete.

I never received said email.

I called yesterday morning to ask about it and was told it would be done within the hour. It still had not been done by the time I went to lunch, nearly two hours later.

I called them ~30 times with no answer. And they have not set up a voicemail box. So what are we supposed to do when we have a maintenance emergency after hours?

At one point yesterday afternoon, I decided to see if the link for the portal on the website was live, and it was. I then filled out all my stuff (after seeing if they had put my info in, they had not) as a new resident. Which I guess I technically am since this is a new company. But either way, I now have access to the portal and was able to pay my rent (which is a separate rant) and place a maintenance request (which I will get to).

While on the phone with the rental agent, I asked about our mailboxes. He said they're being fixed and we should have new keys by the end of the week. That's all well and good, but you need to COMMUNICATE that with us. And now that you have everyone's email/phone numbers, you need to send it out NOW. Of course, this only applies to the three buildings where I live.

See, this complex is spread out over a very large area. Most are around the office, but there are three other spots on that side of the highway and three or four on my side of the highway. It's almost like a previous owner either sold off some units to other companies or bought some from another company. Either way, the mailboxes where I live have been broken in some way almost since I moved in in 2023.

So, when I went on lunch yesterday, I walked past the thermostat on my way to the bathroom and noticed that the display was blank. I panicked and started pushing buttons but nothing worked. BUT turning the fan to 'on' (I keep it on auto, of course), had the unit kicking on so I at least knew it wasn't broken. That's when I remembered Mario saying something about a low battery notice on the display when he was here to fix the outside unit.

I made my first maintenance request about this. Even sent a picture and video. The maintenance guy was here before 10 this morning to replace the batteries.

When it comes to my rent, I always pay via eCheck because it carries the lowest service charge, if there is one. The previous company had us using ClickPay and it charged us $1.50 for each eCheck. This one (Loft Living) charges $2.95 for what is basically a wire transfer. Keep in mind this is not stated ANYWHERE on the website until the very end where you authorize the payment. Just for fun I put in my card info and it charges $40.85 for Discover. Blew my mind.

I get that having people pay electronically is somewhat safer because the office won't have 'money' on site, but what about people who don't trust online payments? Or don't have a bank account and use a prepaid card for everything? This is just ridiculous.